A Better Experience for Blue KC Members

“There’s no substitute for treating people well and making healthcare more understandable, accessible, and affordable.”

Danette Wilson
President and CEO
Blue Cross and Blue Shield of Kansas City

Blue Cross and Blue Shield of Kansas City (Blue KC) believes taking impeccable care of its members – providing the best member experience – is the key to its current success, and future.

Calculating and analyzing the cost and quality of care is a never-ending exercise at every health plan, and Blue KC spends as much time as any looking for creative ways to promote quality care while keeping cost trends under control.

“We know about 80% of our members have a pharmacy claim each year, which is why it’s so important for us to look at that pharmacy benefit experience and find ways to make it the best it can be,” says CEO Danette Wilson.

“But we also see tremendous opportunity in smarter spending on prescriptions, which is why we put Rx Savings Solutions in place.”

Client Overview:

Covered Lives: Over 500,000
HQ: Kansas City, Missouri
Implemented: 2016
Pharmacy Provider: Express Scripts

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