What information does Rx Savings collect?
Information You Give Us: Rx Savings collects information that you provide to us online, through completion of registration, or through other means. It also includes information we collect in the following manner:
- If you use the Service, we will ask you to register with us and provide us your contact information and your prescription medication/health information. We may also ask you for your address, email address, a telephone number, and for any additional necessary information.
- If you contact our Member Service phone line, we may ask you for your name, postal address, e-mail address, telephone number, prescription medication/health information and such other information as you wish to submit to us to allow us to assist you.
Automatic Gathering of Information: We and other companies and individuals we may select to provide us with goods and services (each, a "Service Provider") may collect non-identifying information about your visit to or use of the Service, your Web browsing movements across the Internet (not just on the Service), and your interaction with the Service. For example, we may keep track of how you navigate around the Service and what parts of the Service you used and/or viewed.
To do this, we and our Service Providers use technology (e.g., cookies, action tags, Web beacons, and GIF tags), placed at various sections within the Service delivered by e-mail or served during your Web browsing session. Some of this technology may be disabled by changing your Web browser settings. Please consult the documentation for your Web browser on how to manage the information gathering and storage aspects of this technology on your computer. We and our Service Providers do not collect any personal information through the use of this technology.
If you choose to reject all cookies, anonymous identifiers or similar technology, you may be unable to use much of the functionality of the Service.
Unless we associate non-identifying information that we gather through use of the technology with your personal information, we will NOT treat such information as personal information.
Information from Other Sources: We may also collect information (including personal information) about you from our Service Providers and other third parties and add it to the personal information we maintain.
How does Rx Savings use the information it collects?
We use your personal information, including your contact information (email address, home address, phone number, etc.), to provide you the Service and respond to your requests. We may also use your personal information to contact you via email, phone, mail or text messaging if we want to communicate with you about the Service provided to you (i.e. your prescription cost savings report is ready to be reviewed or we have found you additional cost savings opportunities) and/or submissions to us or to respond to other requests.
We may also use your personal information to send you newsletters, information about us and the Service, to notify you of changes to the Service and to provide you with up-to-date information on the newest Rx Savings products and services that may be of interest to you. We may also use non-identifying information about your visits to the Service and other Web sites in order to provide you with special offers about goods and services of interest to you, make sure you are not shown the same content repeatedly on the Service, deliver information that is specific to your interests, and to save your password so you don't have to re-enter it each time you visit our Web site.
Other Business Purposes
We may also use personal information, non-identifying information, and aggregated information about our customers' access and navigation of the Service and their browsing activities that we and our Service Providers obtain from our use of technology, to improve the Service, and for other business purposes, such as marketing and research.
Will Rx Savings disclose my personal information?
Compliance with the HIPAA Security Rule. We protect your personal health information in accordance with the HIPAA Security Rules. We may disclose your personal information in accordance with HIPAA. Please see the HIPAA Notice for a discussion of how your medical information may be used and disclosed in accordance with HIPAA.
We may engage Service Providers from time to time to perform business functions on our behalf, including, but not limited to, sending e-mail, maintaining customer lists, analyzing data, providing marketing assistance, processing payments, and providing customer service. We may furnish personal information to our Service Providers as required to perform these business functions on our behalf; provided, however, will we not disclose or share any of your personal health information to any Service Provider unless it is a permitted disclosure under HIPAA. Exhibit A sets forth the list of disclosures that are permitted under HIPAA.
We may engage Service Providers and share non-identifying information and aggregated information with them for purposes of analysis and improvement of the Service. In addition, we may select certain Service Providers to provide us with digital analytics and marketing optimization services. These Service Providers use technology, such as cookies and anonymous identifiers, to collect information on our behalf that will educate us on such things as search engine referral, how you navigate around the Service, and unique visitor identification. These Service Providers are not permitted to personal health information, username or password information. These Service Providers analyze the information collected on our behalf and return it to us through a secure web connection for our use in understanding your use of the Service and how to better serve you. These Service Providers will be contractually prohibited from using our information for any other purpose and are required to maintain all information collected and their analyses in strictest confidence. You may choose to continue to benefit from the improved experience with the Service that such analyses provide to you, but maintain your anonymity. You may also choose to deactivate the ability of these Service Providers to analyze your browsing behavior at the Service by setting your Web browser to reject cookies and other technology.
From time to time, we may be required to disclose your personal information in response to a court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to share information with law enforcement agencies concerning any activities that we, in good faith, believe to be unlawful. We also may share certain personal information when we believe that such sharing is reasonably necessary to protect the rights, property, and safety of others and ourselves.
How can I review and revise my personal information?
You may always review your Service account profile and update it. You may also modify certain personal information and you may edit your personal prescription medication profile at any time by logging into your account.
We are ready to assist you in checking or changing your personal profile. You may reach us by any means found on the "Contact Us" page of www.rxsavingssolutions.com.
Please note that you may not access or change non-identifying information that we collect from visitors to the Service through use of technology or otherwise.
How can I opt-out of receiving communications from Rx Savings?
If you would prefer not to receive our e-mail offers, please click on the "unsubscribe" link or follow the instructions in our e-mail message. To unsubscribe from text messages, text “STOP” to our opt-out number.
- Text message opt-out: 1-913-210-8326
It may take Rx Savings up to ten (10) business days to reflect your preferences in our databases.
How does Rx Savings protect my personal information?
Rx Savings protects all of your personally identifiable information, including, but not limited to, all of your health/medical information and your prescription medication profile in compliance with the HIPAA Security Rules. We hold all of your personal information in the strictest confidence.
We take many precautions to protect the personal information we collect. We have implemented commercially reasonable physical, technological, and administrative procedures to safeguard and secure the personal information we collect.
In addition, we use other means, such as firewalls, to safeguard the confidentiality of this information. However, no method of transmission or electronic storage provides absolute certainty of security. Therefore, we cannot guarantee the absolute security of the information that we collect.
The safety of children is very important to us. We are committed to protecting children's privacy on the Internet and we comply fully with the Children's Online Privacy Protection Act. We do not knowingly collect personal information from children under the age of 13. If a child has provided us with personal information through the Service or otherwise, we ask that a parent or guardian contact us through the \"Contact Us\" page of www.rxsavingssolutions.com, and we will delete the information about the child from our files.
How to Contact us.
RX SAVINGS, LLC
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE
USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
If you have any questions about this Notice, please contact:
Attn: Privacy Officer
Rx Savings, LLC
P.O. Box 23384
Overland Park, KS 66283
HOW The Company MAY USE AND DISCLOSE HEALTH INFORMATION ABOUT YOU.
We may use and disclose your health information for the following purposes without your express consent or authorization. We will obtain your express written authorization before using or disclosing your health information for any other purpose. You may revoke such authorization, in writing, at any time to the extent we have not relied on it.
Treatment. We may disclose information to doctors, nurses, technicians, medical students, or other personnel involved in your medical care.
We may use and disclose health information to discuss with your health-related benefits or services or to provide you with promotional gifts of nominal value. Unless you direct us otherwise, we may leave messages on your telephone answering machine identifying us and asking for you to return our call. We will not disclose any health information to any person other than you except to leave a message for you to return the call.
- We may use and disclose your health information as necessary to collect payment for services we provide to you. We may disclose information to your family members and friends involved in payment for such services. We also may provide information to other health care providers to assist them in obtaining payment for services they provide to you.
Health Care Operations. We may use and disclose your health information for our internal operations. We may disclose health information about you to another health care provider or health plan with which you also have had a relationship for purposes of that provider’s or plan’s internal operations.
- We may disclose health information about you to people preparing to conduct a research project (for example, to help them look for clients with specific medical needs) so long as the health information does not leave our facilities.
Health Oversight Activities. We may disclose health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure.
Business Associates. The Company provides some services through contracts or arrangements with business associates. We require our business associates to appropriately safeguard your information.
Creation of De-Identified Health Information. We may use your health information to create de-identified health information. This means that all data items that would help identify you are removed or modified.
Uses and Disclosures Required By Law. We will disclose your health information when required by law to do so.
Disclosures for Public Health Activities. We may disclose your health information to a government agency authorized (a) to collect data for the purpose of preventing or controlling disease, injury, or disability; or (b) to receive reports of child abuse or neglect. We also may disclose such information to a person who may have been exposed to a communicable disease if permitted by law.
Disclosures about Victims of Abuse, Neglect, or Domestic Violence. We may disclose your health information to a government authority if we reasonably believe you are a victim of abuse, neglect, or domestic violence.
Disclosures for Judicial and Administrative Proceedings. Your protected health information may be disclosed in response to a court order or in response to a subpoena, discovery request, or other lawful process if certain legal requirements are satisfied.
Disclosures for Law Enforcement Purposes. We may disclose your health information to a law enforcement official as required by law or in compliance with a court order, court-ordered warrant, a subpoena, or summons issued by a judicial officer; a grand jury subpoena; or an administrative request related to a legitimate law enforcement inquiry. We may also disclose information to identify or locate a suspect, fugitive, material witness, or missing person.
Disclosures Regarding Victims of a Crime. In response to a law enforcement official’s request, we may disclose information about you with your approval. We may also disclose information in an emergency situation or, if you are incapacitated, if it appears you were the victim of a crime.
Disclosures to Avert a Serious Threat to Health or Safety. We may disclose information to prevent or lessen a serious threat to the health and safety of a person or the public or as necessary for law enforcement authorities to identify or apprehend an individual.
Surveys. We may use and disclose health information to contact you to assess your satisfaction with our services.
Employers. We may release health information about you to your employer if we provide health care services to you at the request of your employer, and the health care services are provided either to conduct an evaluation relating to medical surveillance of the workplace or to evaluate whether you have a work-related illness or injury. In such circumstances, we will give you written notice of such release of information to your employer. Any other disclosures to your employer will be made only if you sign a specific authorization for the release of that information to your employer.
Worker’s Compensation. We may release health information about you for worker’s compensation or similar programs as permitted by law. These programs provide benefits for work-related injuries or illness.
Coroners, Medical Examiners, and Funeral Directors We may release health information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release information about clients to funeral directors as necessary to carry out their duties.
Organ and Tissue Donation. If you are an organ donor, we may release health information to organizations that handle organ procurement or organ, eye, or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
Military and Veterans If you are a member of the armed forces, we may release health information about you as required by military command authorities. We may also release health information about foreign military personnel to the appropriate foreign military authority.
Disclosures for Specialized Government Functions. We may disclose your protected health information as required to comply with governmental requirements for national security reasons or for protection of certain government personnel or foreign dignitaries.
YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION.
Please contact the Privacy Officer identified on the first page of this Notice if you have any questions concerning the manner in which you may exercise any of these rights or to obtain any document or form referenced below.
Right to Inspect and Copy. You have the right to inspect and copy your health information maintained by us in a designated record set. To do so, you must complete a specific form, which will be provided to you upon request, providing information needed to process your request. If you request copies, we may charge a reasonable fee. We may deny you access in certain limited circumstances. If we deny access, you may request review of that decision by a third party, and we will comply with the outcome of the review.
Right to Request Amendment. If you believe your records contain inaccurate or incomplete information, you may ask us to amend the information. To request an amendment, you must complete a specific form providing information we need to process your request, including the reason that supports your request.
Right to an Accounting of Disclosures. You have the right to request a list of disclosures of your health information we have made, with certain exceptions defined by law. To request this list, you must complete a specific form providing information we need to process your request.
Right to Request Restrictions. You have the right to request a restriction on our uses and disclosures of your health information for treatment, payment, or health care operations. You must complete a specific form providing information we need to process your request. The Privacy Officer is the only person who may agree to such a request.
Right to Request Alternative Methods of Communication. You have the right to request that we communicate with you in a certain way or at a certain location. You must complete a specific form providing information needed to process your request. The Privacy Officer is the only person who has the authority to act on such a request. We will not ask you the reason for your request, and we will accommodate all reasonable requests.
Right to Receive This Notice. You have the right to receive a paper copy of this Notice. Also, this Notice is posted on our Web site, www.rxsavingssolutions.com. We reserve the right to change this Notice, and such changes may be effective for information we already have about you as well as any information we receive in the future.
Breach Notification. We are required to provide you with written notice concerning any breach of your health information. You will receive such notice via first-class mail, unless you agree to an alternative form of notice or we do not have a current address for you. If you have any concerns regarding any possible unauthorized use or disclosure of your health information and/or any breach notification made by us, you should contact the Privacy Officer.
Right to File Complaint. If you believe your rights with respect to health information have been violated by us, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. To file a complaint with us, please contact the Privacy Officer. All complaints must be submitted in writing. You will not be penalized for filing a complaint.