Sophisticated software can do things no human can. The reverse is also true.
Rx Savings Solutions offers the best of both—powerful, patented advocacy technology and a team of certified pharmacy technicians who advocate for members in a variety of ways.
In a nutshell, the Member Services team answers incoming calls (within an average of 10 seconds, in fact), reaches out to members who have savings opportunities, and works with doctor’s offices and pharmacies to get prescriptions changed for members.That’s the job description, but to truly appreciate what they do, it helps to know the list of qualifications:
- Must be a certified pharmacy technician
- Must be committed to providing outstanding customer service
- Must have intimate knowledge of the Rx Savings Solutions member portal, not to mention countless pharmacy pricing and health plan nuances
- Must adhere to strict HIPAA privacy and confidentiality standards
- Must be willing to work after hours
It may sound a lot like working at a retail pharmacy, but Gabrielle Orth will tell you how different it is.
Gabby became a CPhT because she wanted to help people. But the reality of her seven years in retail pharmacies was, “you don’t get much time to work with customers because you’re all over the place,” she said. “At Rx Savings, we can take as much time as needed. It feels great to actually help members instead of trying to hustle them out the door!”
She’s been an anchor on the growing Member Services team for more than two years now and has developed quite a fan base of members along the way. A few quotes from our member surveys:
“Gabby helped me so much when I was lost…. She was confident and sincere in helping me. This lady needs a raise.”“I can't say enough positive things about how helpful Gabby was. She walked me through the steps … that will take my monthly copay down to zero.”
“Gabrielle Orth was able to find us a significant discount. The next month, she contacted me to tell me she had found even more savings, bringing the total down to $27 per month, a savings of $143!”
No surprise, Gabby says the best part of the job is the opportunity to help people find savings and brighten their day.
When it comes to navigating the crazy, complex world of pharmacy, sometimes the human touch makes all the difference.